Search
Activating ExtendSim

Activation is usually accomplished automatically and within seconds via the internet.

Sometimes that process does not work as intended. The main problems activating a license are:

Your device is not allowed access to the internet or the internet is down. In this case, you need to manually activate ExtendSim. Please see Installing & Activating an ExtendSim 10 Individual License.

Activation error messageYour device has an internet connection, but you get an error message indicating that activation cannot be completed. Security features in Windows operating systems (especially since Windows 10), and virus protection applications in general, can sometimes interfere. Try temporarily turning off virus protection on your computer to allow ExtendSim through the firewall:

Go to Settings > Update & Security > Windows Security (on left hand side).

Under Protection Areas, select Firewall & Network Protection and Allow an app through the firewall.

Then click the Change Settings and Allow another app buttons.

Browse to ExtendSim 10 and click Open. In the dialog that appears, click Add.

Try activating ExtendSim again.

Manually activating ExtendSim bypasses your device's lack of internet access or its blocking of communication (via firewalls or the like). For details on manually activating ExtendSim, please see Installing & Activating • Individual Licenses.

Moving ExtendSim from one device to another works the same as for most applications.

First, make copies of your ExtendSim models, any custom blocks, etc.

Remove the license from the previous device using the Help > Revoke License command (or the Hlep > Deactivate ExtendSim command if prior to 10.0.5).

Then, use the Windows Settings > Apps and Features to uninstall ExtendSim 10 on the first device.

Then delete the two folders: Documents/ExtendSim and Program Files/ExtendSim.

Install ExtendSim on the new device by downloading the appropriate Trial version.

Paste your model files, etc. from the previous device to the new installation of ExtendSim.

Launch ExtendSim on the new device and activate it using the same Activation Key you used for the first installation. (If you can't deactivate ExtendSim on the previous device, you will get an error message stating your Activation Key is already in use on another device. In this case, contact Imagine That Inc.)

For complete installation instructions, see Frequently Asked Questions • Individual Licenses.