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Floating Licenses

Yes. Be sure the virtual machine has the correct permissions so that ExtendSim can be installed without security issues and that the location where user-modifiable files will be installed has read-write access so the license file can be read and end-users can open, run, and save models.

No. Both releases can be installed on the same Client device. In fact, we suggest you don’t uninstall ExtendSim 9 until you’ve finished converting your files to 10.

Installing the extendsim.lic file on the Client device broadcasts to automatically find the Server. If it can’t find the Server, it asks you to enter Server info (URL or computer name, etc.). It saves that location info in a host.lic file on the customer’s device so it doesn’t ask again.

Yes. Go to Documents/ExtendSim10 and open the host.lic file. It has the name of the Server.

To temporarily disconnect a Client device from the network, use the Help > Floating License > Check Out a Floating License command.

To check a roaming license back in, use the Help > Floating License > Check In a Floating License command.

Roaming licenses can be checked back in at any time. They are automatically checked in at the end of the roaming period (the default period is 30 days).

1. The Trial version of ExtendSim is the updater.

2. Download the appropriate newer release of the Trial version of ExtendSim 10 (Pro, DE, or CP).

3. Install the Trial version OVER the current Client installation using the same name and installing to the same location as the current installation. This updates ExtendSim without affecting the license file or requiring that the License Manager be reactivated.

4. Note: If you subsequently launch ExtendSim and get a message that the license has not been activated, it means that you have not installed over the current installation but in fact have two installations of ExtendSim. Uninstall the update and reinstall it so that it replaces the files at the current location.

1. The renewal date for the Floating License’s Maintenance and Support Plan (MSP) is shown on the ExtendSim startup screen (Help > About ExtendSim). Prior to the renewal date, the application will occasionally present a reminder message upon launch.

2. Contact Imagine That Inc. or your ExtendSim Distributor to renew your MSP. Client devices will automatically be updated once the License Manager on the Server has been updated, as discussed below in What happens after we renew the annual Maintenance & Support Plan (MSP) or change the number of concurrent users?

The license file (extendsim.lic) on the License Server needs to be updated and reactivated whenever there is this type of change to the license.

After we notify you that the license has been updated, you will need to reactivate the License Manager.

Do not send new license files to Client devices. The License Manager automatically updates the license files on Client devices.

See the document titled Reactivating ExtendSim Floating Licenses.

1. Use the Windows Settings > Apps and Features to uninstall ExtendSim 10.

2. Then delete the two folders: Documents/ExtendSim and Program Files/ExtendSim.

Go to Computer Management on the License Server.

In the list that appears, double-click Services and Applications, then double-click Services.

In the list that appears, scroll to ExtendSimLicServer and verify it is Running.

If it is not running, you may need to install the License Manager with Administrative privileges, temporarily disable virus protection and other security features before installing it, or unblock the ISV port.

The License Manager installer not only creates the Service but sets it to start automatically. To do this manually:

1. Open an administrative CMD line window:

bulletgoldOpen Command Prompt as Administrator (Enter CMD in the Search box and simultaneously click Ctrl+Shift+Enter. For the Windows Command Processor click “Allow”).

bulletgoldAt the command line, enter “CD C:\ExtendSimFloatingLicenseServer” (assuming that is the directory where the License Manager was installed) and press the Enter key.

bulletgoldAt the new command line, enter “rlm -install_service -dlog logfile -service_name extendsimlicserver”. Press Enter.

bulletgoldClose the window.

2. Go to Computer Management on the License Server.

bulletgoldGo to the Services and Applications/Services section.

bulletgoldSelect ExtendSimLicServer in the list of Services and Start the Service.

bulletgoldRight-click ExtendSimLicServer to access its Properties and set the startup type to Automatic.

You can edit the license to use a different port than the default port (5053). However, how you do that depends on your situation:

If you received the extendsim.lic file while doing a manual activation but haven't resumed the activation process, directly change the port number in the file and save that change before proceeding. Then complete the activation procedure. Be sure to give the updated extendsim.lic to each Client.

If you have already finished the process of activating the License Manager, you must edit your existing extendsim.lic file using the RLSA window.

1. Using a browser, open the RLSA window as indicated at Step 2 • Activate License Manager on page 2 of Installing & Activating ExtendSim Floating Licenses.

2. On the left side of the RLSA window, click the Edit License Files command. (Note: The“License File to Edit” should be extendsim.lic.)

3. In the window that appears, click the Edit License File button.

4. In the license file field, change “5053” (the default port number) to a different number. Note that the new port must be unblocked inbound and outbound for both the License Server and the Client devices.

5. Click the Update License File button. The window should report “license file extendsim.lic written”.

6. On the left-hand side of the RLSA window, click the Reread/Restart Servers command.

7. For the ISV, select extendsim, then click the Reread/Restart button to restart the License Manager.

8. If successful, the window will display the message “Reread command sent to extendsim”. This indicates that the new port will be added as an alternate port.

9. Be sure to copy the updated extendsim.lic file to each Client.

For release 9, run the “Remove ExtendSim Server.exe” file in the Server’s ExtendSimServer folder. You should get two messages:

License Successfully Removed

Service Successfully Removed.

Then use Windows Settings to uninstall the ExtendSim Server files.

This message indicates that the ISV Server port is blocked. An unblocked ISV Server port is required for internal communications between the License Manager and the extendsim daemon. ISV ServerThe default ISV Server port is shown in the table when you click the Status command in the RLSA window. Either unblock the port listed in that table or change the port as discussed below in Changing the port for the ISV Server.

When the License Manager was activated, a random port was assigned as the ISV Server port. If that port is blocked you can either unblock it or use a different unblocked port as the ISV Server port. To use a different port, you must use the RLSA window to edit your existing extendsim.lic file:

Change ISV portFollow steps 1-3 in the FAQ Changing the default port (5053)...

At step 4, do not change port 5053. Instead, in the license file field, add "port=nnnnn" (where "nnnnn" is the port number) to the "ISV extendsim" line such that it reads "ISV extendsim port=nnnnn".

Then, continue with the remaining steps.

Not directly. Before you try to move the License Manager, contact us at Sales@ExtendSim.com or 1.408.365.0305. We will revoke the current license so you can activate on the new Server. Then uninstall the License Manager from the original server as instructed in Installing & Activating ExtendSim Floating Licenses.

See the instructions "Uninstalling the License Manager from the Server" on page 8 of Installing & Activating ExtendSim Floating Licenses.

Log into the License Manager (ExtendSimLicServer) on the Server:

Open a browser on the Server and enter localhost:5054 in the browser’s address line.

Or, open a browser on some other device that is on the same network as the Server and enter servername:5054 in the browser’s address line.

Absolutely. In fact, you will need both during the transition period while you convert your files from 9 to 10. The transition period should not exceed six (6) months. Deployment of the software after that period shall not exceed the licensed quantity of ExtendSim 10.

When you are ready to uninstall the ExtendSim 9 Network License Manager, see the FAQ Uninstalling the License Manager for an ExtendSim 9 Network License.

The license file (extendsim.lic) on the License Server needs to be updated and reactivated whenever there is this type of change to the license. After we notify you that the change has been made and the license has been updated, you will need to reactivate the License Manager. However, you do not need to send new license files to Client devices. The License Manager automatically updates the license files on Client devices. See the document titled Reactivating ExtendSim Floating Licenses.

Yes, the Floating License is hosted and managed on your premises.

If you do a manual activation, no connection to the internet is requested for either the Server or ExtendSim on Client devices.

Even if you do an automatic activation, it is only a one-time web-based exchange of Server and license information to activate the Server’s license.

Subsequent to installation and activation, the Client only connects to the License Manager on your Server, and the Server internally validates the License File and receives license requests from Client devices.