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Managing a Floating License

Log into the License Manager, ExtendSimLicServer, on the Server:

Open a browser on the Server and enter localhost:5054 in the browser’s address line.

Or, open a browser on some other device that is on the same network as the Server and enter servername:5054 in the browser’s address line.

Keep them both! In fact, you will need both during the transition period while you convert your files from 9 to 10. The transition period should not exceed six (6) months. Deployment of the software after that period shall not exceed the licensed quantity of concurrent users of ExtendSim 10.

When you are ready to uninstall the ExtendSim 9 Network License Manager, see the FAQ Uninstalling the License Manager for an ExtendSim 9 Network License.

The license file, extendsim.lic, on the License Server needs to be updated and reactivated whenever your MSP is renewed.

To update your Floating license with the new renewal date, first contact Imagine That Inc. or your ExtendSim Distributor.

After we notify you that the change has been made and the license has been updated, you will need to reactivate the License Manager on your server updating the license file, extendsim.lic.

Existing Client devices will automatically be updated once the License Manager on the Server has been updated.

For complete details, see the document titled Reactivating • Floating Licenses.

The license file, extendsim.lic, on the License Server needs to be updated and reactivated whenever there is this type of change to the license.

To change the number of concurrent users on your Floating license, first contact Imagine That Inc. or your ExtendSim Distributor.

After we notify you that the change has been made and the license has been updated, you will need to reactivate the License Manager on your server updating the license file, extendsim.lic.

Existing Client devices will automatically be updated once the License Manager on the Server has been updated.

For complete details, see the document titled Reactivating • Floating Licenses.

Yes, the Floating License is hosted and managed on your premises.

If you do a manual activation, no connection to the internet is requested for either the Server or ExtendSim on Client devices.

Even if you do an automatic activation, it is only a one-time web-based exchange of Server and license information to activate the Server’s license.

Subsequent to installation and activation, the Client only connects to the License Manager on your Server, and the Server internally validates the License File and receives license requests from Client devices.

Generate a debug log from the License Manager on the Server by following these instructions:

Open the Reprise License Server Administration (RLSA) window in a browser. (To learn how to do that, see Step 2: Activation of the License Manager on page 2 of Installing and Activating • Floating Licenses.)

On the left side of the RLSA window, click the Diagnostics command

In the main window, click the Run Diagnostics button and wait for the window to report that the diagnostics were written.

Locate and open the text file named RLMDIAG.txt; it will be placed where the License Manager is installed (by default, C:/ExtendSimFloatingLicenseServer).

This report contains information about License Manager activities over time. See if there's any discrepancies or anomalies that might indicate the cause of your issues. If you can't readily find the issue, we are happy to help. Send the debugging log file to us with a description of your issues via the Contact ExtendSim Support form.

If you have a Floating license and ExtendSim has been working fine on Client devices, then all of the sudden Clients are no longer able to communicate with the License Manager on the Server, it might be because your Server was restarted some hours or days previously and the ISV port has changed.

The ISV port is used for communication between the License Manager and ExtendSim. Every time the Server gets restarted, the License Manager for the Floating license automatically restarts. And each time the License Manager restarts, it uses a different number for the ISV port.

Typically, this is not a problem because when the License Manager is initially activated, it picks a random, high number, unused ISV port, and that port is typically unblocked. But if that port is blocked you have to either unblock it both ways or set your own unblocked ISV port in the license file.

If ExtendSim stops working on a Client device, check the port number in the Status window of the RLSA on the Server. If that ISV port isn't already unblocked, set an ISV port in the license file (see the instructions on changing an ISV port in Frequently Asked Questions • Floating Licenses). The ISV port you set will always be used even if the License Manager restarts.