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Troubleshooting a Floating license

This error message only occurs when attempting to install a Floating or ASP license.

If you get this error message, it means either:

The License Manager on the Server has either been moved or has not been installed and activated correctly.

Or that the ISV Server port is blocked. An unblocked ISV port is required so that the license files on the Server can communicate with each other. ISV ServerThe default ISV port is shown in the table when you click the Status command in the RLSA window. Either unblock the port listed in that table or (preferred as this will help prevent issues in the future) set a different port for the ISV as discussed in Changing the port for the ISV Server and in the document Frequently Asked Questions • Floating Licenses.

Generate a debug log from the License Manager on the Server by following these instructions:

Open the Reprise License Server Administration (RLSA) window in a browser. (To learn how to do that, see Step 2: Activation of the License Manager in the document Installing and Activating • Floating Licenses.)

On the left side of the RLSA window, click the Diagnostics command

In the main window, click the Run Diagnostics button and wait for the window to report that the diagnostics were written.

Locate and open the text file named RLMDIAG.txt; it will be placed where the License Manager is installed (by default, C:/ExtendSimFloatingLicenseServer).

This report contains information about License Manager activities over time. See if there's any discrepancies or anomalies that might indicate the cause of your issues. If you can't readily find the issue, we are happy to help. Send the debugging log file to us with a description of your issues via the Contact ExtendSim Support form.

If you have a Floating license and ExtendSim has been working fine on Client devices, then all of the sudden Clients are no longer able to communicate with the License Manager on the Server, it might be because your Server was restarted some hours or days previously and the ISV port has changed.

The license management files on the Server use the ISV port for communication. Every time the Server gets restarted, the License Manager for the Floating license automatically restarts. And each time the License Manager restarts, by default it uses a different number for the ISV port.

Typically, this is not a problem because when the License Manager is initially activated, it picks a random, high number, unused ISV port, and that port is typically unblocked. But if that port is blocked you have to either unblock it both ways or set your own unblocked ISV port in the license file.

If ExtendSim stops working on a Client device, check the port number in the Status window of the RLSA on the Server. If that ISV port isn't already unblocked, set an ISV port in the license file (see the instructions on changing an ISV port in Frequently Asked Questions • Floating Licenses). The ISV port you set will always be used even if the License Manager restarts.