On the left side of the RLSA window, click the Diagnostics command
In the main window, click the Run Diagnostics button and wait for the window to report that the diagnostics were written.
Locate and open the text file named RLMDIAG.txt; it will be placed where the License Manager is installed (by default, C:/ExtendSimFloatingLicenseServer).
This report contains information about License Manager activities over time. See if there's any discrepancies or anomalies that might indicate the cause of your issues. If you can't readily find the issue, we are happy to help. Send the debugging log file to us with a description of your issues by creating a support ticket in the ExtendSim Support Portal.