The installer for the License Manager not only creates the Service but tries to start it running automatically. Security systems will sometimes block the service from starting.
For automatic activation of the License Manager, encrypted data must be exchanged through port 80 over the internet. Security systems sometimes block that communication, so you must do a manual activation.
The license file (extendsim.lic) relies on the identity of the Server. If the Server's MAC address changes, its identity changes, the license file fails, and the License Manager stops working. These changes can happen if the Ethernet card or WiFi card is changed, or if the Server is a virtual machine that uses dynamic MAC addresses.
Some hardware virtualization products, such as Microsoft's Hyper-V, create virtual machines (VMs) that, by default, have dynamic Mac addresses. For the License Manager to work properly on a virtual Server, the Server must use a static MAC address. If the Server uses dynamic MAC addresses, you must change the settings in the VM's Manager so that the Server uses a static MAC address.
You might not see an issue unless the Server restarts and chooses a different MAC address. If you've experienced this failure, change the Server to use a static MAC address. Then contact our Sales department so you can reactivate and get a new license file.
In the list that appears, double-click Services and Applications, then double-click Services.
In the list that appears, scroll to ExtendSimLicServer and verify it is Running.
If it is not running, you may need to install the License Manager with Administrative privileges, temporarily disable virus protection and other security features before installing it, or unblock the ISV port.
You can edit the license to use a different port than the default port (5053). However, how you do that depends on your situation:
If you received the extendsim.lic file while doing a manual activation but haven't resumed the activation process, directly change the port number in the file and save that change before proceeding. Then complete the activation procedure. Be sure to give the updated extendsim.lic to each Client.
If you have already finished the process of activating the License Manager, you must edit your existing extendsim.lic file using the RLSA window.
On the left side of the RLSA window, click the Edit License Files command. (Note: The License File to Edit should be extendsim.lic.)
In the window that appears, click the Edit License File button.
In the license file field, change 5053 (the default port number) to a different number. Note that the new port must be unblocked inbound and outbound for both the License Server and the Client devices.
Click the Update License File button. The window should report license file extendsim.lic written.
On the left-hand side of the RLSA window, click the Reread/Restart Servers command.
For the ISV, select extendsim, then click the Reread/Restart button to restart the License Manager.
If successful, the window will display the message Reread command sent to extendsim. This indicates that the new port will be added as an alternate port.
Copy the updated extendsim.lic file to each Client and unblock the new port on Client devices.
When the License Manager was activated, port 51006 was assigned by default as the ISV Server port. If that port is blocked you can either unblock it (highly recommended) or specify a different unblocked port as the permanent ISV port as discussed in the document Frequently Asked Questions • Floating Licenses.
This error message only occurs with a Floating or ASP license.
If you get this error message, it means either:
The License Manager on the Server has either been moved or has not been installed and activated correctly.
Or (most likely) that the ISV Server port (by default 51006; automatically set during activation) is blocked in one or both directions. The ISV port is shown in the table when you click the Status command in the RLSA window. It must be open on Client devices for outbound access so ExtendSim can request licenses from the License Manager on the Server. It must also be open for inbound access on the Server to allow internal communications between the Server files and so the License Manager can receive ExtendSim license requests. Either unblock 51006 as the ISV port (highly recommended) or (not recommended) set a different unblocked port for the ISV as discussed in Changing the port for the ISV Server and in the document Frequently Asked Questions • Floating Licenses.
Not directly. Before you try to move the License Manager, contact us at or 1.408.365.0305. We will revoke the current license so you can activate on the new Server. Then, on the original Server, follow the instructions in Frequently Asked Questions • Floating Licenses to stop the service and remove the service, before you uninstall the License Manager.
...where you want to install the License Manager for ExtendSim.
DO NOT use the installer named ExtendSimServerLicenseManager unless instructed below.
The Floating license of ExtendSim uses the Reprise License Manager (RLM.exe). If RLM is already running on the Server where you want to install the License Manager for an ExtendSim license, there are two options:
Case 1 • If the currently running version of RLM is release 12 or greater, use Case 1, below, to add ExtendSim files to the existing installation.
Case 2 • If the currently running version of RLM is earlier than release 12, use Case 2, below, to stop and remove the existing Service and instead use the RLM.exe that ships with ExtendSim.
Both cases accommodate the products that are already using RLM as their license manager.
CASE 1: IF THE CURRENTLY RUNNING VERSION OF RLM IS RELEASE 12 OR GREATER:
Step 1 • Install the ISV Settings File on the Server
DO NOT INSTALL THE EXTENDSIM LICENSE MANAGER ON THE SERVER.
By default the installer creates a folder named ExtendSimFloatingLicenseServer that is placed at the root of the Server’s C drive (C:\ExtendSimFloatingLicenseServer). The folder contains the RLM Svc folder and three files: extendsim.set, logfile, and RLM.exe.
After installation, the License Manager (RLM.exe) will silently run in the background as a Service named ExtendSimLicServer.
Before proceeding, we suggest you verify that ExtendSimLicServer is running as a Service.
Copy the all the settings and license files (but not RLM.exe) from the previous RLM server folder to the ExtendSimFloatingLicenseServer folder, which by default will be located at the root of the C drive.
Stop the Service (instructions for Windows 10; others differ)
Right-click on the Server’s Start command and choose Computer Management.
In the list that appears, double-click Services and Applications.
In the list that appears, scroll to ExtendSimServer.
Stop the ExtendSimLicServer service (right-click select Stop).
Close the Computer Management window.
Remove the Service
Open the Windows Command Prompt as Administrator. (On most Windows systems, enter CMD in the Search box and simultaneously click Ctrl+Shift+Enter to open a command window.)
Click Yes in the User Account Control window to enable the Windows Command Processor.
At the command line enter SC delete ExtendSimLicServer and press the Enter key.
You should receive a SUCCESS notification indicating the Service has been removed. Close the Command Processor window.
Uninstall the ExtendSim Floating License Manager using Windows Settings > Apps > Apps and features. Then, delete the folder ExtendSimFloatingLicenseServer (located by default at the root of the C drive).
Note: Before reinstalling using a newer ExtendSim Server License Manager, you must first uninstall the previous License Manager as described above.
This message occurs when you are trying to activate the License Manager on the Server. It indicates that there is a basic issue (network initialization failure, unable to read or write, etc.) that is preventing the automatic activation process to continue. In this case, manual activation is required.
As long as their License Managers are installed on different Servers, it is not a problem to install two or more ExtendSim Floating license products, e.g. Pro and Analysis RunTime (ART), on the same Client device and/or use those products on the same network. Whenever one of the products is launched on a Client device, that product's license file will point to the License Manager assigned to manage that product.
The complication comes in if you want the License Manager on a single Server to manage multiple Floating license products. While this is doable, the process isn't that straightforward so we don't recommend it. However, if it is necessary, follow these instructions:
First, install and activate the License Manager for one product (e.g. ExtendSim Pro) following its installation instructions.
For the second product (e.g. ExtendSim ART):
Do not reinstall or uninstall the License Manager or stop the service (ExtendSimLicServer) you activated for the first product.
On page 3, follow the instructions for "Part 2: Activate the License Manager" but with some changes.
Per normal, at #5 (step 2 of 5) enter "extendsim" as the ISV, then enter the Activation Key for ART,
Per normal, at #6 (Step 3 of 5) enter 0 for the license count, then pause.
At #7 (step 4 of 5), do not change ".\activate1.lic" to "extendsim.lic". Instead, change it to something slightly different, such as "extendsimART.lic". You can choose whatever you want for the name, but it must not have spaces, numbers, or odd characters, it must say "extendsim", and it must end in ".lic"
Continue with the remaining steps to either automatically or manually activate the license for ExtendSim ART.
If you check the Status while in the RLSA window, you will see that there is only one ISV Server - extendsim. That is correct.
To verify that both products are being managed by the single License Manager, in the RLSA window give the Edit License File command, but just look in the popup and don't edit the files. You should see both license files listed. If successful, you can close the browser.
At this point there should be two license files in the License Manager's folder (C:\ExtendSimFloatingLicenseServer): extendsim.lic (for Pro) and extendsimART.lic (for ART). If you open those files you can see the Activation Key for each product; exprv10fla is the internal name for ART and exprv10fl is the internal name for Pro.
IMPORTANT! Don't copy the license file to the ExtendSim folder on Client devices yet. After you make a copy of the license file for ART, and before you paste that copy into the Documents/ExtendSim10ART folder on devices that have ART, you must change the name of the copy to "extendsim.lic". (Do not change the name of the file on the server.)
At that point, all Clients who have Pro or ART installed will have a license file with the same name (extendsim.lic) in their Documents/ExtendSim10 product folder. If they have both Pro and ART installed, each Documents/ExtendSim10 product folder will have its own extendsim.lic license. You can tell which product the license file is for by opening it and looking at the Activation Key and/or the internal product name.
Note 1: Whether managed by the same License Manager or not, you cannot run ExtendSim Pro and ExtendSim ART on the same Client device at the same time.
Note 2: You will have to go through this modified process every time you reactivate the License Manager, such as after renewing Maintenance & Support. In other words, the two products have to be reactivated separately and with different names for the license files during the process. However, you will not need to send new license files to Client devices since the License Manager will automatically update the MSP date.
The license file (extendsim.lic) relies on the identity of the Server. If the Server's MAC/Ethernet address changes, its identity changes, the license file fails, and the License Manager stops working. These changes can happen if the Ethernet card or WiFi card is changed, or if the Server is a virtual machine that uses dynamic MAC addresses.
Some hardware virtualization products, such as Microsoft's Hyper-V, create virtual machines (VMs) that, by default, have dynamic Mac/Ethernet addresses. For the License Manager to work properly on a virtual Server, the Server must use a static MAC/Ethernet address. If the Server uses dynamic MAC/Ethernet addresses, you must change the settings in the VM's Manager so that the Server uses a static MAC/Ethernet address.
You might not see an issue unless the Server restarts and chooses a different MAC/Ethernet address. If you've experienced this failure, change the Server to use a static MAC/Ethernet address. Then contact our Sales department so you can reactivate and get a new license file.
If when launching the installer for the ExtendSim License Manager you see the Modify, repair, or remove the program window, it means you already have an instance of the License Manager installed on your Server.
Continuing with the installer beyond this window, will give you the StartService: StartService failed error message.
To resolve this, click Cancel in the Modify, repair... window.
Browse to your original installation of the ExtendSim License Manager (by default, the folder is located directly on your C drive).