Generate a diagnostic log from the License Manager on the Server by following these instructions:

  • Open the Reprise License Server Administration (RLSA) window in a browser. (To learn how to do that, see Step 2: Activation of the License Manager in the document Installing and Activating • Floating Licenses.)
  • On the left side of the RLSA window, click the Diagnostics command.
  • In the main window, click the Run Diagnostics button and wait for the window to report that the diagnostics were written.
  • Locate and open the text file named rlmdiag.txt; it will be placed where the License Manager is installed (by default, C:/ExtendSimFloatingLicenseServer).
  • This report contains information about License Manager activities over time. See if there's any discrepancies or anomalies that might indicate the cause of your issues. If you can't readily find the issue, we are happy to help. Send the debugging log file to us with a description of your issues by creating a support ticket in the ExtendSim Support Portal.