Page 1 - Frequently Asked Questions for ExtendSim Floating Licenses
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Frequently Asked Questions
Floating Licenses
Table of Contents
ExtendSim on Client Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 License Manager on Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Managing a Floating License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Issues When Installing, Launching, or Opening ExtendSim Files . . . . . . . . . . . . . 6
Security Issues When Installing or Launching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Permission and Location Issues for User-Modi able and Other Files . . . . . . . . . . 6 Activation Dialog Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other Issues When Installing or Launching ExtendSim . . . . . . . . . . . . . . . . . . . . . . 7 Speci c Situations to be Aware of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 RLM Already Installed on Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
License Manager • Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 ExtendSim on Client Devices
Can a Client device be a virtual machine?
Yes. Be sure the virtual machine has the correct permissions so that ExtendSim can be installed without security issues and that the location where user-modi able  les will be installed has read-write access so the license  le can be read and end-users can open, run, and save models.
Can ExtendSim be installed on the same server as the License Manager?
Yes. The Server can also be used as a Client.
Do I need to uninstall ExtendSim 9 from Client devices when I install 10?
No. Both releases can be installed on the same Client device. In fact, we suggest you don’t uninstall ExtendSim 9 until you’ve  nished converting your  les to 10.
How does the Client installation of ExtendSim know where the Server’s License Manager is?
Installing the extendsim.lic  le on the Client device broadcasts to automatically  nd the Server. If it can’t  nd the Server, it asks you to enter Server info (URL or computer name, etc.). It saves that location info in a host.lic  le on the Client device so it doesn’t ask again.
Can a Client device tell which Server has the License Manager?
Yes. Go to Documents/ExtendSim and open the Host.lic  le. It contains the name of the Server.
Checking Out and Checking In Client Licenses (Roaming).
• To temporarily disconnect a Client device from the network, use the Help > Floating License > Check Out a Floating License command.
• To check a roaming license back in, use the Help > Floating License > Check In a Floating License command.
• Roaming licenses can be checked back in at any time. They are automatically checked in at the end of the roaming
period (the default period is 30 days).
Updating Client Licenses when there is an incremental release of ExtendSim (e.g. from 10.x to 10.y).
1. If you are using ExtendSim 10.0.4 or later, use the ExtendSim Updater at https://www.extendsim.com/support/updates. 2. If you are using ExtendSim released prior to 10.0.4:
• For ExtendSim CP, DE, or Pro - the Trial version of ExtendSim is your updater. Download the Trial version of the package you purchased from https://www.extendsim.com/trialsoftware and install over your current installation of ExtendSim 10 using the same name and installing to the same location as the current installation. This updates ExtendSim without a ecting the license  le.
• For ExtendSim Analysis RunTime - contact Imagine That Inc. to obtain the newer release.
• Note: When using the Trial version to update, if you subsequently launch ExtendSim and get a message that the
license has not been activated, it means that you have not installed over the current installation but in fact have two installations of ExtendSim. Uninstall the update and reinstall it so that it replaces the  les at the current location.
Imagine That Inc. • 6830 Via Del Oro, Suite 230 • San Jose, CA 95119 USA 408.365.0305 • sales@ExtendSim.com www.ExtendSim.com


































































































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