Page 4 - ExtendSim 10 - Floating License FAQs
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Frequently Asked Questions • Floating Licenses
License Manager on Server • Managing a Floating License
License Manager on Server - continued
Uninstalling the License Manager for an ExtendSim 10 Floating License.
1. Stop the Service (instructions for Windows 10; others differ)
• Right-click on the Server’s Start command and choose Computer Management. • In the list that appears, double-click Services and Applications.
• Double-click Services.
• In the list that appears, scroll to ExtendSimServer.
• Stop the ExtendSimLicServer service (right-click select Stop).
• Close the Computer Management window.
2. Remove the Service
• Open Command Prompt as Administrator (Enter CMD in the Search box and simultaneously click Ctrl+Shift+Enter. • Click Yes in the User Account Control window to enable Windows Command Processor.
• At the command line enter SC delete ExtendSimLicServer and press the Enter key.
• If successful, the Service will be removed and you can close the window.
3. Uninstall ExtendSim Floating License Server v10 using Windows Settings > Apps > Apps and features, then delete the folder ExtendSimFloatingLicenseServer (located by default at the root of the C drive).
Note: Before reinstalling using a newer ExtendSim Server License Manager, you must first uninstall the previous License Manager as described above.
Managing a Floating License
How do I access reports on how the employees are using the Floating License?
Log into the License Manager (ExtendSimLicServer) on the Server:
• Open a browser on the Server and enter localhost:5054 in the browser’s address line.
• Or, open a browser on some other device that is on the same network as the Server and enter servername:5054
in the browser’s address line.
Can we have a Network License of ExtendSim 9 as well as its upgrade, a Floating License of 10, running concurrently?
Absolutely. In fact, you will need both during the transition period while you convert your files from 9 to 10. The transition period should not exceed six (6) months. Deployment of the software after that period shall not exceed the licensed quantity of ExtendSim 10.
What happens after we renew the annual Maintenance & Support Plan (MSP) or change the number of concurrent users?
The license file (extendsim.lic) on the License Server needs to be updated and reactivated whenever there is this
type of change to the license. After we notify you that the change has been made and the license has been updated, you will need to reactivate the License Manager. However, you do not need to send new license files to Client devices. The License Manager automatically updates the license files on Client devices. See the document titled Reactivating • Floating Licenses.
Is the Floating License an internally-hosted solution?
Yes, the Floating License is hosted and managed on your premises.
• If you do a manual activation, no connection to the internet is requested for either the Server or ExtendSim
on Client devices.
• Even if you do an automatic activation, it is only a one-time web-based exchange of encrypted Server and license
information to activate the Server’s license.
• Subsequent to installation and activation, the Client only connects to the License Manager on your Server, and the
Server internally validates the License File and receives license requests from Client devices.
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