Page 5 - Frequently Asked Questions for ExtendSim Floating Licenses
P. 5

Managing a Floating License- continued
Is the Floating License an internally-hosted solution?
Yes, the Floating License is hosted and managed on your premises.
• If you do a manual activation, no connection to the internet is requested for either the Server or ExtendSim
on Client devices.
• Even if you do an automatic activation, it is only a one-time web-based exchange of encrypted Server and license
information to activate the Server’s license.
• Subsequent to installation and activation, the Client only connects to the License Manager on your Server, and the
Server internally validates the License File and receives license requests from Client devices.
Debugging issues with your Server/Client set up.
Generate a debug log from the License Manager on the Server by following these instructions:
• Open the Reprise License Server Administration (RLSA) window in a browser. (To learn how to do that, see
“Step 2: Activation of the License Manager” on page 2 of Installing and Activating • Floating Licenses.)
• On the left side of the RLSA window, click the Diagnostics command.
• In the main window, click the Run Diagnostics button. Wait for the window to report that the diagnostics were written. • Locate and open the text  le named RLMDIAG.txt; it will be placed where the License Manager is installed
(by default, C:/ExtendSimFloatingLicenseServer).
• This report contains information about License Manager activities over time. See if there's any discrepancies or
anomalies that might indicate the cause of your issues. If you can't readily  nd the issue, contact Imagine That Inc.
All of a sudden Clients can no longer communicate with the License Manager.
If you have a Floating license and ExtendSim has been working  ne on Client devices, then all of the sudden Clients are no longer able to communicate with the License Manager on the Server, it might be because your Server was restarted some hours or days previously and the ISV port has changed.
The ISV port is used for communication between the License Manager and ExtendSim. Every time the Server gets restarted, the License Manager for the Floating license automatically restarts. And each time the License Manager restarts, it uses a di erent number for the ISV port.
Typically, this is not a problem because when the License Manager is initially activated, it picks a random, high number, unused ISV port, and that port is typically unblocked. But if that port is blocked you have to either unblock it both ways or set your own unblocked ISV port in the license  le.
If ExtendSim stops working on a Client device, check the port number in the Status window of the RLSA on the Server.
If that ISV port isn't already unblocked, set an ISV port in the license  le (see the instructions on changing an ISV port
in the “License Manager on Server” section. The ISV port you set will always be used even if the License Manager restarts.
Frequently Asked Questions • ExtendSim Floating Licenses Managing a Floating License
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