ExtendSim Support

Imagine That Inc. is committed to get you started modeling right away and keep you modeling. Quick Start Guides, videos, example models, and more are in place to help you get up to speed to quickly.

If you find you do need help with your modeling project, start with:

1 Quick Start Guides, Videos, & Example Models

Available any time you are using ExtendSim. Link to all via the Getting Started control panel that opens when you launch ExtendSim. Quick Start Guides have step-by-step tutorials and models that show you how to build, run, and analyze ExtendSim models.

Or go straight to the ExtendSim Learning Center for the complete Quick Start Guide video series and links to pdf's of the guides.

2ExtendSim User and Technical References plus ExtendSim Help System

All ExtendSim products contain electronic files of manuals and guides - look in the ExtendSim Documentation folder. Or download ExtendSim documentation here.

The ExtendSim User Reference takes the next step after the Quick Start Guides. It provides further details on ExtendSim technologies and its advanced simulation features.

The Technical Reference reveals the ExtendSim integrated development environment (IDE) so that you can create, modify, and debug ExtendSim blocks.

Plus, utilize the extensive Help system built into ExtendSim, including tool tips, block help, and menu commands.

3Frequently Asked Questions

Chances are someone has already had the same question you have. Check our comprehensive knowledgebase of Frequently Asked Questions first.

4Online Forums & Blogs

Support via our online user group, the ExtendSim Exchange, is available 24/7. Additional support can be found online through this web site, videos, and blogs. Check the Social Networking page for descriptions and links to each site.

5Contacting ExtendSim Technical Support

To make sure you're successful, ITI provides users with support for download, installation, and setup of all ExtendSim packages.

As long as your Annual Maintenance and Support Plan remains current, we're happy to extend that support for general guidance and assistance to keep your modeling project on track.

To contact the ITI Support Department, complete the form below and we will route your question to the appropriate person.


Initiate Support Ticket

If you require feature support or have any questions about our products or services please use this form to submit a ticket. Your query will be dealt with by an experienced ExtendSim Support representative and answered as quickly as possible.

If you are reporting a problem, please check that you are using the latest build. If you are not on the latest build, please download and install the latest update before contacting support as your problem may have already been resolved.

Once you complete this form, we can route your question to the appropriate person. Submitting your model with this form, allows us to start working on your question immediately.

Or you may choose to call Support at 1.408.365.0305 during operating hours (Monday through Friday 9am to 5pm PDT).

Contact Information