Improving Access to Psychological Therapies (IAPT)

Consultants used ExtendSim to find new ways of designing processes that achieve better patient flow, deliver greater care, are supported by staff, and provide better value-for-money for the delivery of mental health services in South Tyneside. The resulting PatientFlow plans and the simulation are being used very succesfully to build and deploy their ‘dream team’ of therapists in a way that can meet the 50% increase in referrals within approved headcount and budget.