Question on Prior Releases • ExtendSim 10 & Older

Depends on the type of models you're building. If you're building discrete event models, upgrade to ExtendSim DE.

If you are using the blocks from the Rate library in your models or want to use the new Reliability components, upgrade to ExtendSim Pro.

If a Client device has checked a license out of an ExtendSim 9 Network license and cannot check it back in, they should be presented with an error message. If that error message states it is an undefined license, the registry keys ExtendSim uses to identify the license files has probably been trashed.

To resolve this issue, on the Client device, remove the lic.dat file from the Documents > ExtendSim9 folder. This will reset the Client device so it will no longer be checked out allowing ExtendSim to launch on that device and connect to the Server as it should.

This procedure will enable the Client to use ExtendSim, but it does not repair the missing license instance for the License Manager. It will still show the license count is down by 1. See the FAQ ExtendSim 9 Network Issue - Resetting the license count for the License Manager.

You will need to reset the ExtendSim 9 Network license's License Manager if there is a connection issue or if a user on a Client device has:

• Removed the lic.dat file from the Documents > ExtendSim9 folder,
• Uninstalled ExtendSim while a license was checked out and never checked back in, or
• Damaged a license so it can't be checked back in.

To reset the license count:

• On the Server, open the ExtendSim9Server folder (by default, it is located at the root of the C: drive).
• Right-click on the Remove ExtendSim9Server.exe file and choose Run as Administrator.
• Locate the file Setup ExtendSim9Server.exe. As was just done with the Remove file, right-click the Setup file and choose Run as Administrator.
  • During the Setup procedure, you will receive a Reference Code. Email that Reference Code from the Setup dialog with your ExtendSim 9 Serial Number to sales.ExtendSim@Andritz.com.
  • The ExtendSim Team will generate a License Key and email it back to you to complete the Setup process. It may take 24-48 hours for you to receive the License Key, so you can click Cancel to close the License dialog.
  • Once you receive the License Key, reopen the License dialog.
  • Enter the License Key in the appropriate field of the License dialog and click OK. You will receive the following notices confirmig the License Manager is setup:
    • License Key accepted.
    • The IP address of the Server. You will need either that IP address or the Server’s Domain Name to install and activate ExtendSim on Client computers.
    • Server License Manager Installed.
    • Server License Manager is running verification message.

To run ExtendSim on a Client device of an ExtendSim9 Network license, the Client must either be connected to the same network the License Manager is installed on or have checked out a license from the License Manager on a previous connection.

When launching ExtendSim on a Client device, if you receive the error message "This ExtendSim installation is part of a Network License. It must be connected to a license file on a server to operate.", there is a connection issue. Possible causes are:

• A firewall is blocking the communication between the Client and the Server.
• The IP address or Port number entered into the Client are incorrect.
• The License Manager on the Server is not running properly.

If the License Manager is not running properly, the end user might get an error reporting the Server is actively refusing the Client connection. In this case, you will need to reset the License Manager on the Server. See the FAQ ExtendSim 9 Network Issue - Resetting the License Manager on the Server.

To see the list of Client devices that have checked out and/or checked in a license on an ExtendSim 9 Network license:

• On the Server that contains the ExtendSim License Manager, open the ExtendSim9Server folder (by default, this is installed at the root of the C drive).
• Locate the WANExportLog.txt file.
• This file contains the historical list of licenses that have been checked out and checked in.

All ExtendSim versions are upwardly compatible. So ExtendSim 10 will read in models built in ExtendSim 9, 8, and 7. ExtendSim 9 will read in models built in ExtendSim 8, 7, and Extend 6. And so on.

However, ExtendSim is not backwardly compatible. Models and blocks you build in ExtendSim 10 cannot be read by earlier versions, such as ExtendSim 9 or ExtendSim 8. Models and blocks you build in ExtendSim 9 cannot be read by earlier versions, such as ExtendSim 8 or ExtendSim 7.

If you are trying to enter numbers into editable text boxes in a block dialog and nothing appears, the problem could be that your system has been set to use right-to-left text for programs that do not use Unicode. This setting will work for programs that are built to expect to use right-to-left text, but not for programs that are not set to expect this.

You may need to change your system locale. The system locale determines the default character set (letters, symbols, and numbers) and font that you use to enter information and that are used to display information in programs that do not use Unicode. Selecting a different language for the system locale will not affect the language in menus and dialog boxes for Windows or other programs that do use Unicode. Try changing the default locale to English (United States) and check to see if this helps.

To change the system locale, follow the instructions at: answers.microsoft.com/en-us/windows/forum/windows8_1-desktop/how-to-change-the-system-locale-to-run-non-unicode/7a7c2bd2-b67b-4f89-ad76-04c2346e01c0.

If you receive an error message on your client installation when trying to check a license out of your ExtendSim 9 network license it is probably the result of not having sufficient permissions on your client machine to checkout the license. The checkout process requires some administrative rights on the client machine and many companies are restricting these rights from users.

Try using the right-click command Run as administrator. If this doesn't work, then you may not have been granted sufficient permissions by your company on the machine to check out a license.

It's always best to use the most current release of any software. However, if you're not ready to upgrade to ExtendSim 2024, be sure you're using the final release of ExtendSim 10 -- 10.1.1.

To find out if you are using the final release, from withing ExtendSim, choose About ExtendSim under the Help menu to open the ExtendSim start up screen. The bar at the top shows you which ExtendSim release you are using. If it does not say ExtendSim 10.1.1, download thefinal release.

Updating ExtendSim Pro, DE, or CP Individual licenses or Client devices of a Floating license

Use the updater to ExtendSim 10.1.1.

Updating ExtendSim Analysis RunTime, Student, or a Node-Locked license

Contact the ExtendSim Team to obtain the 10.1.1 release for your package.

Quality and Stability Enhancements in ExtendSim 10.1.1

For release 9, run the Remove ExtendSim Server.exe file in the Server’s ExtendSimServer folder. You should get two messages:

• License Successfully Removed
• Service Successfully Removed

Then use Windows Settings to uninstall the ExtendSim Server files.

Legacy libraries are older libraries that are no longer supported, could result in problems in new releases, and at some point will not be included with ExtendSim.

• Legacy files are only supplied for a limited period of time so that you can:
  • Open older models and hierarchical blocks that use those libraries.
  • Convert those models and hierarchical blocks to using the new libraries.
• During its history, the following libraries have been relegated to Legacy status:
  • With the release of ExtendSim 10, the Plotter library was relegated to Legacy status. The new Chart library in ExtendSim replaces the Plotter library. Convert existing models to using the new Chart library and avoid using the Plotter library when building new models.
  • With the release of ExtendSim 7, the following Extend 6 libraries were relegated to Legacy status:
    • Animation
    • BPR
    • Discrete Event
    • Generic
    • Manufacturing
    • Quick Blocks

NOTE: The current release of ExtendSim does not include these Extend 6 Legacy libraries. ExtendSim 2024 is NOT compatible with and does not support Extend 6 Legacy libraries.

• Check if exService is running as a Service. For Windows, look in Computer Management\Services and Applications\Services.
• Look in the Task Manager's Details tab. Both exServer and exService should be listed as running and both should list the System as the User Name. If the User Name for either of them is not System, the License Manager needs to be reinstalled.

When you open and convert a model that was built in ExtendSim 9, the converted ExtendSim 10 model is not associated with a file association until it is saved. Data Import Export blocks use the model path name to resolve the relative file path name specifications. Consequently, Data Import Export blocks using relative file path names will not function properly until the ExtendSim 10 model has been saved and is associated with its file.

Make sure that you SAVE the new ExtendSim 10 model following its conversion from ExtendSim 9 before running it.

While trying to update your ExtendSim 9 license to the current release, you see "This copy of ExtendSim is incomplete. Please reinstall ExtendSim from your CD.”

An Updater is not a full installer. This message only appears for one of two reasons:

• If you installed the 9.x updater but you did not install it to the same place where ExtendSim 9 is installed.
• If you installed the 9.x updater on a machine that does not already have ExtendSim 9.

First check your computer (Program Files (x86) and Documents) to determine the location of the current installation of ExtendSim 9. If it is present, install the 9.x updater into those same locations so that it will replace the ExtendSim 9 files. If ExtendSim 9 is not present, you need to install ExtendSim 9 before installing the 9.x updater.

End of Life

ExtendSim 9 was released July 17, 2013 and was subsequently updated several times. The ExtendSim 9 series reached its End of Life (EOL) on October 28, 2019 with the final update, release 9.3.1. As of the EOL, there will be no new bug fixes, security updates, or non-security updates for release 9.

End of Service

After the release of ExtendSim 10 in October 2018, the ExtendSim Team provided support to customers who were converting models and libraries from ExtendSim 9 to ExtendSim 10. That support ended, and ExtendSim 9 reached its End of Service (EOS) on January 1, 2022. As of the EOS date, ExtendSim 9 is officially retired and there will be no free or paid assisted support for ExtendSim 9.

Purchasing ExtendSim 9 products

To continue to use ExtendSim, we strongly urge you to purchase or upgrade to the latest release. If you are still in the transition process of converting older models to ExtendSim 10, the ExtendSim Team will sell licenses of ExtendSim 9 products “As Is”, with no warranty or support.

• Purchasing ExtendSim 9 after the EOS date comes with certain risks, including the possibility that changes to the Windows operating system or other events might cause ExtendSim 9 to stop working.
• Networked licenses of ExtendSim 9 carry an additional risk - while it works well in most cases, the License Manager for the Network license is outdated and no longer supported by the vendor. If it stops running, your only option would be to reactivate it.
• You can use the ExtendSim 9 Demo to run existing ExtendSim 9 models. Please do not use a development version of ExtendSim 9 to build new models and/or custom blocks.
• ExtendSim 10 is a major upgrade with a lot of new features and capabilities customers have been asking for. Since most third party developers have already completed the transition to ExtendSim 10, be cautious if you are using a third party product that requires you to use an ExtendSim release earlier than 10.

If you want to purchase an ExtendSim 9 product and you are willing to take the risks associated with using software that has reached its EOL and EOS, please contact the ExtendSim Team or your ExtendSim Distributor. Let us know the reason you still need to use ExtendSim 9 and your plans to transition to ExtendSim 10. You will be asked to sign a document confirming:

• You acknowledge and accept that the product comes with neither support nor warranty.
• Other than upgrading to a newer release, you have no recourse if the software ceases to work.
• When purchasing ExtendSim 9, you will also be assigned an Activation Key for the corresponding ExtendSim 10 product. You are still subject to pay for an annual Maintenance & Support Plan based on the current price. Note, support will only be provided for ExtendSim 10.