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Initiate a Support Ticket

Be sure your Maintenance & Support Plan is up to date. If not, purchase Per-Incident Support to receive assistance. When completing this form, you will be asked to provide your ExtendSim Activation Key, package, release, and the operating system ExtendSim is installed on.

Contact Information

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ExtendSim Package & Activation Key

To find your ExtendSim package and Activation Key, go to About ExtendSim under the ExtendSim Help menu.

Which ExtendSim package are you using?

Which ExtendSim release are you using?

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Maintenance & Support Plan (MSP) Status

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If you do not have an MSP or it has expired, you can open up a Support Ticket by purchasing Per-Incident Support.

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Question/Issue

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Browse to upload any necessary ExtendSim model, library, screenshot, video, etc. to help us diagnose your issue. To learn how to make a quick video capture of your model, see the FAQ Sharing your model as a video.

By clicking submit, I consent to ANDRITZ Inc. storing and using my submitted information, in conformity with their Privacy Policy to initiate a Support Ticket.

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