Activation is usually accomplished automatically and within seconds via the internet.
Sometimes that process does not work as intended. The main problems activating an Individual license are:
Your device is not allowed access to the internet or the internet is down. In this case, you need to manually activate ExtendSim. Please see Installing & Activating - Individual Licenses.
Your device has an internet connection, but you get an error message indicating that activation cannot be completed. Security features in Windows operating systems (especially since Windows 10), and virus protection applications in general, can sometimes interfere. To allow ExtendSim through the firewall:
Go to Settings > Update & Security > Windows Security (on left hand side).
Under Protection Areas, select Firewall & Network Protection and Allow an app through the firewall.
Then click the Change Settings and Allow another app buttons.
Browse to ExtendSim and click Open. In the dialog that appears, click Add.
Try activating ExtendSim again.
If automatic activation isn't allowed, the error message has instructions for performing a manual activation.
Manual activation bypasses your device's lack of internet access or its blocking of communication (via firewalls or the like). Secured or hardened locations require manual activation; other locations might need manual activation due to system configuration.
If ExtendSim is unable to accomplish activation automatically, it will present a message such as “Unable to Perform Automatic Activation” or “License Activation Problems”.
In the message, click the “Save Activation Info as Text File” or the “Manual Activation” button to generate a text file (ExtendSim Activation Info.txt) that contains the activation information.
You can save the text file anywhere you want; by default it is saved to the top level of your Documents folder.
Using an email address that can receive an attached text file in return, email the text file to Sales.ExtendSim@Andritz.com.
We will generate a license file named extendsim.lic and email it to you. (Note: Typically we get back to you within an hour or two, but it may take up to 3 days to process.)
Place the extendsim.lic file into the ExtendSim folder that contains the user-modifiable files (by default, User Name\Documents\ExtendSim). (Don't place it in the Program Files\ExtendSim or ExtendSim\Documentation folder!)
Restart ExtendSim and you’ll be activated!
Once activated, the ExtendSim startup screen displays your Activation Key and Maintenance & Support Plan (MSP) renewal date. (MSP not applicable to ExtendSim Student.)
A parsed version of the 5 lines of information in the ExtendSim Activation Info.txt file is shown here:
Line 1: Identifies the ExtendSim product you purchased.
Line 2: Contains user and activation details, including:
User name, email address, and company name (as entered in the Activation dialog).
Whether the “Notify me” option was selected.
Country code indicating where the license was activated.
A designation (e.g., “W”) indicating the operating system (Windows).
The user name and company name also appear on the ExtendSim startup screen after activation.
Line 3: The Activation Key.
Line 4: Rehost information — a unique identifier generated by the Reprise License Manager (RLM). This value is encrypted and stored in the Reprise folder on the device. It remains associated with the license even if the license is moved to another device.
Line 5: A device-specific reference number, such as a disk serial number, used to identify the computer where ExtendSim is installed.
Paste your model files, etc. from the previous device to the appropriate locations at new installation of ExtendSim.
Launch ExtendSim on the new device and activate it using the same Activation Key you used for the first installation. (If you couldn't revoke the license activation on the previous device, you will get an error message stating your Activation Key is already in use on another device. In this case, contact the ExtendSim Team.)
Note: If you're running ExtendSim on a Client device of an ExtendSim Floating license, the procedure is different. After, making copies of your ExtendSim models, any custom blocks, etc., please follow these instructions to Uninstall ExtendSim from a Client device.
This message can occur when you are trying to activate/reactivate/revoke an Individual license of ExtendSim.
It indicates that there is a basic issue (network initialization failure, unable to read or write, etc.) that is preventing the automatic process. In this case, a manual process is required and you should get a second error message that allows you to generate a text file to send to Sales.ExtendSim@Andritz.com.
If you don't get that second error message, temporarily disconnect from the network, launch ExtendSim, and try again. That will force ExtendSim to present a dialog for generating a text file for a manual process. After the text file is generated (by default it will be placed at the top of your Documents folder), reconnect to the internet and email the text file to Sales.ExtendSim@Andritz.com.
Your device has an internet connection, but you get an error message indicating that activation cannot be completed. Security features in Windows operating systems (especially since Windows 10), and virus protection applications in general, can sometimes interfere. To allow ExtendSim through the firewall:
In the message, click the “Save Activation Info as Text File” or the “Manual Activation” button to generate a text file (ExtendSim Activation Info.txt) that contains the activation information.