ExtendSim Support

Imagine That Inc. is committed to get you started modeling right away and keep you modeling. Tutorials, example models, videos, and more are in place to help you get up to speed to quickly.

If you find you do need help with your modeling project, start with:

1 Example Models, Videos, & Help System

Available any time you are using ExtendSim. Link to ExtendSim example models and videos via the Getting Started control panel. Plus, utilize the extensive Help system built into ExtendSim, including tool tips, block help, and menu commands.

Check out the ExtendSim YouTube Channel for video tutorials, modeling tips, feature discussions, Simulation Master Classes, and more.

2ExtendSim User Guide and Developer Reference

All ExtendSim products contain electronic files of the manuals - look in the ExtendSim Documentation folder. Or download ExtendSim manuals here.

The ExtendSim User Guide explains and provides examples of different simulation approaches. This manual has step-by-step tutorials and models that show you how to build, run, and analyze ExtendSim models.

The Developer Reference reveals the ExtendSim integrated development environment (IDE) so that you can create, modify, and debug ExtendSim blocks.

3Frequently Asked Questions

Chances are someone has already had the same question you have. Check our comprehensive knowledgebase of Frequently Asked Questions first.

4Online Forums & Blogs

An active online community provides additional support through forums, networks, videos, and blogs. Check the Forums page for descriptions and links to each site.

5Contacting ExtendSim Technical Support

To make sure you're successful, ITI provides users with complimentary support for download, installation, and setup of ExtendSim packages.

In addition, registered ExtendSim users have access to Technical Support at no charge for the first 60 days after purchase. After 60 days, support is available through an Annual Maintenance and Support Plan or on a Per-Incident Support basis.

To contact the ITI Support Department, complete the form below and we will route your question to the appropriate person.


Initiate Support Ticket

If you require feature support or have any questions about our products or services please use this form to submit a ticket. Your query will be dealt with by an experienced Tech Support representative and answered as quickly as possible.

If you are reporting a problem, please check that you are using the latest build. If you are not on the latest build, please download and install the latest update before contacting support as your problem may have already been resolved.

Once you complete this form, we can route your question to the appropriate person. Submitting your model with this form, allows us to start working on your question immediately.

Or you may choose to call Support at 408.365.0305 during operating hours (Monday through Friday 9am to 5pm PDT).

Contact Information