Simulation enables businesses to make informed, data-driven forecasts that guide decision making, produce positive outcomes and build competitive advantage.
Lean
Analysis
Using lean analysis methodology in ExtendSim to model a supply chain network in Europe, a manufacturer realized a 98% increase in service level to the end customer plus demand could now be achieved with about 28% less inventory.
Call
Centers
Financial institution call center uses ExtendSim to analyze the number of incoming calls versus availability of personnel and can now provide an optimal level of service to their clients.
Resource
Optimization
University of Indianapolis students optimized the Humane Society's adoption process by determining that the addition of Kennel Technicians would improve overall operations by decreasing wait time, thus impacting adoption rates by 32% increase.
Claims
Processing
Employees at a claims department of a bank were specialized to manage particular types of claims so were sometimes experiencing spurts of multiple calls to manage, yet still had a low average work load. The bank used ExtendSim to analyze several options for work cells to optimize personnel utilization - increasing level of service and employee satisfaction.
ExtendSim in Business & Service Industries
- What-if analysis.
- Improving quality, revenue, and yields.
- Evaluation and implementation of Lean and Six Sigma strategies.
- Process development, assessment, and improvement.
- Risk forecasting.
- Reengineering of business processes.
- Regulating allocation of research and development resources to competing projects.
- Helping users to become a strategic thinkers and, ultimately, agents of change.
- Managing human resource problems such as the redesign of employee appraisal systems, allocation of salary increases, and hiring of employes.
Who is Using ExtendSim
ExtendSim is being used worldwide in courses at the undergraduate, MBA, and executive MBA levels by prestigious universities such as Stanford and Harvard.- An information provider used ExtendSim to determine how to be responsive to its call center customers while managing costs.
- A plant manufacturing laminated plastic products uses an ExtendSim model to analyze metrics on performance vs. the takt times required, end-to-end cycle times and to look at overall equipment effectiveness.
- Students at Villanova University use ExtendSim to analyze the impact of Automatic Vehicle Information (AVI) systems for use on collecting tolls.
- A semiconductor company accurately simulated complex recipes and flows in ExtendSim, allowing management to explore operating strategies. Optimized productivity resulted in a 32% reduction in cycle time.
- The support requests received by the IT department of a leading oil company arrived at different rates and level of support needed - some at a higher level of urgency than others. The company's original plan had triaged requests based on specialized service areas. As this led to unsatisfactory service levels in response time, an ExtendSim model was successfully used to explore the reallocations of resources among service areas based on volume and mix triggers.
- PacBell used ExtendSim to model DSL subscriptions at the turn of this century.
- A multi-functional company was formed by aggregating several smaller regional companies, resulting in operations that consisted of numerous redundancies and multiple competing legacy systems. The company needed to consolidate operations, remove redundancies, and transition between the old structure and new. Using ExtendSim, they created a common template, like a management flight simulator, in which any process could be represented and communicated effectively. Issues common to all processes, such as resource costs or the availability, training, and movement schedules for workers were now managed centrally.
Pitney Bowes used ExtendSim to create a Site Analysis Management Model (SAMM) that allowed precise planning and optimization of labor, equipment, and service levels in on-site business support services. SAMM links a customer's business plan to a desired level of service and protects those levels by design creating better mailroom management.
Case Studies
Management Service Provider
This case study is of an ExtendSim model for testing options for a Management Service Provider comprising Strategic Partner, Capability Partner and Integrated Work Partner. Planned projects could...
ATC Workforce Sustainability Model using ExtendSim
A case study for a Air Force Air Traffic Control (ATC) Workforce Sustainability Model built using ExtendSim. Purpose was to test the impact of increasing work demands on given capability thresholds....
Efficient Construction Management
This report presents an integrated simulation-based approach to study the on-site production of concrete frameworks by considering the multiple effects of weather on work task productivity and...
Optimizing Performance of Educational Processes
This paper validates effects of online self-assessment tests as a formative assessment strategy for first year undergraduate courses.
Call Centers • Routing Rules
In this paper, the effect that routing rules have on agent learning is researched.
Office Workers and Lifts
A Parisian high-rise office building used ExtendSim to simulate the flow of workers utilizing the building's elevators to determine if the elevator distribution was efficient.
Management Flight Simulator
In the mid 90s, the Deloitte & Touche Consulting Group built a Management Flight Simulator in ExtendSim to experiment with different management strategies for internal training sessions.
Virtual Engineering's New Frontier
Packages that accurately emulate the hybrid processes that characterize food and beverage manufacturing are making simulation more than just a snazzy presentation tool for upper management.
Flow architecture simulation
Pilot experience in the adoption of performance simulation approach to design, redesign, and acquisition of bottling lines for the Zarate plant of Cervecería y Maltería Quilmes S.A.
Resource Optimization by Simulation Technique in Food Logistics
Any activity that receives inputs and convert them to outputs can be considered a process.
Simulation Modeling in Lean Programs
Simulation modeling is a valuable complement to, rather than a replacement for, the traditional lean manufacturing analysis tools.
Managing Service Systems
Many service providers offer customers the choice of either waiting in a line, or going offine and returning at a dynamically determined future time.
Knowledge Management in Call Centers
In this paper, the effect that routing rules have on agent learning is researched.
