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Creating a Windows crash dump file for troubleshooting.

If ExtendSim crashes and you are unable to send us a model file that reproduces the crash, a Windows dump file can often help. In a standard Windows system, Windows does not automatically generate a dump file when an application crashes. Instead, you must manually set a registry key to force Windows to automatically generate the dump file when there’s a crash:

Note: To allow creation of a dump file, you might need elevated permissions to make changes to your device's Registry.

  • Open the Registry Editor.
    • Press the Windows key + R to open the Run command box.
    • Type “regedit” in the Run window and click OK.
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    • Click Yes in User Account Control Window pop-up.
  • Create a LocalDumps key.
    • Navigate to the location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting.
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    • To create a new key named LocalDumps (you will need elevated privileges):
      • Right-click the Windows Error Reporting folder.
        • Select New and then Key.
        • If a key named LocalDumps is already there, go to the next step. If not, create a new key and name the new key “LocalDumps”
      • Set the DumpCount Registry Value:
        • Right-click in the blank area on the right side and select New > DWORD (32-bit) value.
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        • Name it “DumpCount”.
        • Double click it and enter 10 in the Value data field.
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      • Set the DumpType Registry Value:
        • Right click in the blank area on the right side and select New > DWORD (32-bit) value.
        • Name it “DumpType”
        • Double click it and enter 2 in the Value data field.
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  • Close the Registry Editor.
  • If ExtendSim crashes, the Windows system will automatically generate a crash dump file at C:\Users|username\AppData\Local\CrashDumps.

Unless you have the proper application installed on your device, you will not be able to open and view this file's contents. Create a Support Ticket, explain what your issue is, and attach the crash dump file you created for our analysis.