Maintenance & Support Plan

An annual Maintenance & Support Plan (MSP) covers support, upgrades, updates, updated Activation Keys, the ability to launch multiple instances of ExtendSim, and more. For details, please see Maintenance & Support Plan.

An MSP is required for all products except Trial and Player RunTime. The first year of MSP is included in the purchase price of ExtendSim.

The annual Maintenance & Support Plan (MSP) is renewable one year from date of purchase (or on your pre-established renewal date) and each year thereafter. How to renew depends on the type of license you own and how you want to pay:

Individual, Node-Locked, & Analysis RunTime licenses

Go to Maintenance & Support Plan Renewal in the ExtendSim Store to pay by credit card. Choose the package you are renewing  and include your ExtendSim Activation Key plus the contact information for the end user.

If you prefer to pay via check or ACH/EFT, check the MSP Annual Renewal Fee chart to determine the cost and part number for your renewal. Submit your PO to Sales.ExtendSim@Andritz.com. Be sure to include the Activation Key for the product you are renewing.

Floating & Cloud licenses

Contact the ExtendSim Team for renewal fees and payment options.

The Maintenance & Support Plan for your ExtendSim license begins the day you activate your software.

The renewal date is then visible on the start up screen each time you launch ExtendSim or accessible by going to the Help menu and selecting About ExtendSim.

In addition, the ExtendSim Team will send a reminder email to the license administrator prior to the renewal date.

Absolutely. Contact the ExtendSim Team and let us know which date works best for your team to renew your ExtendSim licenses. We can synchronize the renewal dates of your licenses to reflect a common MSP start and end date, regardless of when each product was first activated. Prorated charges will apply. We'd be happy to work up a quote for you.

No. You will keep the same activation key for each ExtendSim release*. Renewal is managed and updated through the Reprise License Manager (RLM). After renewing your Maintenance & Support Plan (MSP), we update RLM with your new renewal date. The next time you launch ExtendSim, the software reaches out to the RLM server and acquires the new renewal date.

If your computer is not connected to the internet, activation can be performed manually. After you send us required information, we can send you a license file that you can use to manually update the renewal date of your software.

* Note: When you upgrade to a new release of ExtendSim (e.g. ExtendSim 10 to ExtendSim 2024), you will be issued a new Activation Key for the new release. The new Activation Key will retain the same MSP and other information as your old one.