The annual Maintenance & Support Plan (MSP) is renewable one year from date of purchase (or on your pre-established renewal date) and each year thereafter. How to renew depends on the type of license you own and how you want to pay:
Go to Maintenance & Support Plan Renewal in the ExtendSim Store to pay by credit card. Choose the package you are renewing and include its ExtendSim Activation Key plus the contact information for the end user.
If you prefer to pay via check or ACH/EFT, check the MSP Annual Renewal Fee chart to determine the cost and part number for your renewal. Submit your PO to Sales.ExtendSim@Andritz.com. Be sure to include the Activation Key for the product you are renewing.
Absolutely. Contact the ExtendSim Team and let us know which date works best for your team to renew your ExtendSim licenses. We can synchronize the renewal dates of your licenses to reflect a common MSP start and end date, regardless of when each product was first activated. Prorated charges will apply. We'd be happy to work up a quote for you.
No. You will keep the same activation key for your ExtendSim 10 license. Renewal is managed and updated through the Reprise License Manager (RLM). After renewing your MSP, we update RLM with your new renewal date. The next time you launch ExtendSim, the software reaches out to the RLM server and acquires the new renewal date.
If your computer is not connected to the internet, let us know when you rewew your MSP. We can send you a license file that you can use to manually update the renewal date of your software.