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- General Questions
- IPv6 compatibility.
- If I have 8 cores on my device, can I run my model on up to 32 instances of ExtendSim?
- How can I determine the number of ExtendSim instances I am permitted to launch.
- How can I determine the number of available cores on my device for Multicore Analysis.
- I changed computers and need to reinstall ExtendSim.
- Exporting ExtendSim (EAR and ECCN)
- Can I transfer my Individual license to my colleague?
- How does ExtendSim compare to other simulation applications?
- Running ExtendSim on a Macintosh computer.
- Which license type is best for our team?
- Converting an Individual license to a Floating or Node-Locked license.
- Section 508 compliance.
- Installing an Individual license of ExtendSim on more than one computer.
- Return policy.
- Current version of ExtendSim.
- Compatibility between incremental releases of ExtendSim.
- Academic - FAQs for Students & Professors
- Trial Mode
- How long can I run ExtendSim in Trial mode?
- Can I renew my Trial period?
- Will models/blocks I build in Trial mode run in activated licenses?
- Can I run models built by my colleagues while in Trial mode?
- Are there limitations in the Trial version?
- When I build a model while in Trial mode, there’s a watermark . . .
- How do I know how many days are left in my Trial period?
- Is there a Trial version of the Floating, Node-Locked, Analysis RunTime, or Student?
- Is there a Trial version of the Cloud license?
- Can I use the Trial version commercially?
- Maintenance & Support Plan
- Upgrading to ExtendSim 2024
- Individual & Node-Locked Licenses
- Silent install of ExtendSim for Individual licenses.
- Can ExtendSim be installed on a virtual machine?
- Do I need to uninstall ExtendSim 10 from my device when I install 2024?
- Renewing the Maintenance & Support Plan (MSP) for an Individual license.
- Moving an Individual License of ExtendSim from one device to another.
- Uninstalling an Individual or Node-Locked license of ExtendSim.
- When do I need to reactivate my license?
- Installing and activating in a secure location, closed network, or air gapped device.
- Install or Launch Issues
- “Uncounted license on Terminal Server is disabled (-46)” error.
- "No license for product (-1)" error message.
- "Missing runtime DLL" or "api-ms-crt-runtime dll is missing..."
- "Bad HTTP transaction" error message.
- "Cannot use this Individual license. Wrong host for license -4" error.
- Unable to launch ExtendSim as a Server from Excel
- Documents folder not found or lpsolve error message.
- Virus protection application keeps ExtendSim from installing.
- Other issues when installing or launching ExtendSim
- Data Execution Prevention (DEP)
- Windows Defender Security Center.
- Activation Dialog issues.
- “Unknown msg” or “Unknown block” error message.
- Security issues to be aware of when installing or launching.
- "ComponentTransferData" or "Codebase failed to register" error message.
- “_RightClickConnect database is missing” error message.
- All licenses in use error -22.
- Activating, Reactivating, & Revoking ExtendSim
- Issues when Opening or Saving Files
- Running multiple types of ExtendSim products on the same computer.
- Issues when trying to access an Excel spreadsheet from ExtendSim
- Double-clicking a model file does not open the correct ExtendSim release.
- Model file ended prematurely: DrawObject or Notebooks tag, EScene
- Why does it take a long time to save a model?
- Floating Licenses
- ExtendSim on Client Devices
- Can a Client device be a virtual machine?
- How does the Client installation know where the Server’s License Manager is?
- Can a Client device tell which Server has the License Manager?
- Can ExtendSim be installed on the same server as the License Manager?
- Do I need to uninstall ExtendSim 10 from Client devices when I install 2024?
- Checking Out and Checking In Client Licenses (Roaming).
- Renewing the Maintenance & Support Plan (MSP) on a Client.
- Changing the number of concurrent users.
- Uninstalling ExtendSim from a Client device of a Floating license.
- "Communications error with license server -17" message
- "No license for product (-1)" error message. (2)
- "Connection refused at Server -111" error.
- License Manager on Server
- Can the ExtendSim License Manager be installed on a Linux server?
- Can I move the License Manager from one Server to another?
- Virtual machine dynamic MAC/Ethernet address issue.
- Using one ExtendSim License Manager to manage two Floating licenses.
- "Error generating license -105" message
- "Connection refused at Server -111" error when installing the License Manager.
- What to do if RLM is already running on the Server where you want to install the License Manager for ExtendSim.
- Installing the License Manager for a Floating License.
- Changing the port for the ISV Server.
- Starting the Service manually if the License Manager fails.
- Verifying the ExtendSimLicServer is running as a Service.
- Can the License Manager be installed on the same device as ExtendSim?
- Can the Server where the License Manager is installed be a virtual machine?
- Uninstalling the License Manager for an ExtendSim Floating license.
- Changing the default port (5053) used for communication between the License Manager and ExtendSim..
- License Manager installer error “StartService failed”.
- Managing a Floating License
- Silent install of ExtendSim on Client devices for a Floating license.
- How do I access reports on how the Clients are using the Floating License?
- Parallel running of ExtendSim 10 and 2024 Floating licenses.
- Renewing the annual Maintenance & Support Plan (MSP).
- Is the Floating License an internally-hosted solution?
- Change the number of concurrent users.
- Troubleshooting a Floating License
- Modeling Techniques
- How to delete an ExtendSim database from a model.
- Adding a database table to a model worksheet.
- Speeding up your databases.
- Does changing the structure of my custom block effect other blocks?
- Using OLE or DDE Execute functionality to run a simulation.
- Controlling the order that time ties are processed.
- What happens if the Activity is busy and there is no buffer to receive an incoming item?
- Mechanism to move items through a model in ExtendSim.
- Event scheduling in ExtendSim as compared to other simulation tools.
- Database usage with the Optimizer.
- Turning arrivals on and off for certain Create blocks in a model.
- Animating the simultaneous movement of items.
- Stopping a simulation run.
- Model Sharing
- Troubleshooting
- Creating a Windows crash dump file for troubleshooting.
- Overlapping text in dialog boxes.
- Window within ExtendSim does not appear even though the window is active and should be visible.
- Log4j (Log4shell) vulnerability.
- Memory issues.
- Viewing ExtendSim Help files while using Parallels to run ExtendSim on a Mac.
- Pictures placed on the model worksheet are no longer there.
- ExtendSim was uninstalled, but the folders are still there.
- ExtendSim application doesn't appear in Settings/Control Panel.
- Help button in block dialogs or in models is displaying incorrect information.
- ExtendSim crashes on launch returning "Unknown msg..." error.
- What does the error message "Run-time error 429" indicate?
- Finding the location of a model or library file.
- Block Developers
- Questions on Prior Releases — ExtendSim 10 & Older
- ExtendSim 10 - Can I still get support for ExtendSim 10?
- ExtendSim 9 Network Issue - Retrieve list of checked out/in licenses
- Legacy libraries.
- Updating an ExtendSim 10 license to the final release of ExtendSim 10...10.1.1.
- ExtendSim 9 Network Issue - Client cannot connect to the License Manager
- ExtendSim 9 Network Issue - Resetting the License Manager on the Server
- ExtendSim 9 Network Issue - Client can't check license back in
- ExtendSim model compatibility with previous versions.
- ExtendSim 9 Network Issue - Error message when attempting to check a client license out.
- ExtendSim 9 Network license - Check for License Manager to be running.
- ExtendSim 9 - Data Import Export block issues when converting to newer release.
- End of Life (EOL) and End of Support (EOS) for ExtendSim 9.
- ExtendSim 9 Network - Uninstalling the License Manager for an ExtendSim 9 Network license.
- Event Venues
- Blog
- Using the Rate Library's Bias Block for Flow Optimization
- A Day at "The Park" with ExtendSim
- Coveted Emmy Award for Architect of ExtendSim
- Business Intelligence
- Don't Pay with Pennies
- Embracing Simulation
- Benefits of Simulation
- Integrated Simulation Databases
- Let's Test That Idea
- Improving Performance in Resource-Constrained Systems
- To Animate or Not to Animate
- Online Resources
- Debugging Tips
- Memory Management Tips
- Best Practices for Modeling
- Making a Backup of Your Model
- Race Conditions
- Agent-Based Modeling in ExtendSim
- Running Models Simultaneously in ExtendSim 10
- Is Learning Python on Your To-Do List
- Introducing the New Analysis Manager Block
- What are Response Definitions and why are they so critical?
- Exploring Multicore Analysis for Simulation
- Simplifying Complex Simulation Models with Hierarchy
- Making the Transition from ExtendSim Modeler to ExtendSim Developer
- Begin by Modeling the Data